internet explorer keeps bringing up pop-ups, and I don't even open internet explorer.

What should I do?

I am up to date with my anti virus and scanned the laptop, there are no viruses

jon says he think it happened on our old lap top, and he re-instuled the anti-virus stuff, and internet exploroer, and he then used firefox as the web browser

sry if this is no help

Sounds like ya got some form of spyware/malware on ya laptop. Anti virus will prob not pick it up

run an anti spyware scan....ad-aware is quite good and more to the point you can get it for free.

I've done a dos scan and cleared that up I need more advice about my laptop:

"can you work this out?

I start the laptop up and I get this:-"

An unauthorised change wass made to windows

Windows has discovered a change that will result in limited windows functionality

Use the link below to find out how to fix windows

"I then click earn more online, then another box appears"

x http://go.microsoft.com/fwlink/?linkId=65174

x Windows cannot find http://go.microsoft.com/fwlink/?linkId=65174. Make sure you typed the name correctly and try again.

"Then a window opens with :-"

http://www.microsoft.com/genuine/

"Then another window opens"

You may be a victim of software counterfeiting.

" To solve this problem I have to restore my computer to a diffrent poin (date), which is a pain then Mcafee isn't protecting the PC then.

When I go to Microsoft.com it takes through some instructions that I need to get to in Command Prompt, the trouble is windows isn't not on and I have no start button. I go into safe mode and I can get into Command prompt from there, and when I type the instructions, in, the PC says I can not do this is Safe Mode

Sounds like a major virus has got into your system and messed about with a few files. When you bought the laptop were you given a restore disc without or is there a program that is on the laptop that will restore it to factory settings. If so, it sounds like that is your only choice and you will lose everything, but will get a laptop as if it was brand new with nothing on it including no viruses. anything else i can help with then just get my email email off nicky and i will be on msn

Thats what the McAfee technician said and give me a link to perform in DOS to do a thorough DOS Scan, I ran it twice and still no good

I was not given a restore disc, I wish I did back up files now

Thanks Leigh

If you wernt given a disc then the program will be on the laptop. not sure what it will be called as most makes of laptop use diff names for it.

sounds like you need to get rid of everything n re install to me ,

Rob it s normally in System32 or something similar so that you can restore back to factory settings as Leigh said. Failing that I am afraid you will need to take it to a computer shop to get it sorted.